@article{Chan2016Surrogate,
    author = {Y.-C. Chan and J. Guo and E. W. M. Wong and M. Zukerman},
    title = {Surrogate Models for Performance Evaluation of Multi-Skill Multi-Layer Overflow Loss Systems},
    journal = {Performance Evaluation},
    volume = {104},
    number = {},
    pages = {1-22},
    month = {October},
    year = {2016}
}